Our solution is Symfonia – a flexible, scalable and powerful online platform that allows you to manage every single stage of the process in a continuous, efficient and constantly improving way. It allows you to centralise all project information, easily process, approve and collect orders and then track and control all your assets out in the market. Going beyond ordering and the initial installation, you can then use Symfonia to plan and schedule maintenance, generate reports on existing assets, make comments and even upload photographs to help you manage long-term servicing requirements across all locations and markets. The whole system is designed on the principle of a ‘continuous process’, directly addressing the traditional issues and obstacles faced in the old way of doing things.
We’re constantly learning and evolving the system based on real user feedback. As a result, Symfonia has grown into a full suite of genuinely useful, interconnected and powerful tools. You can configure shop in shops per location or a display, respond to changing demands at a moment’s notice, order a single replacement with a few clicks, manage maintenance or raise a support request directly with Alrec – all within the same system. We’ve even brought communication and documentation within the ecosystem too – dramatically reducing your email load, and helping you (and us) access every key document and revision in one place.
Here’s an overview of the tools included:
- Product catalogue
- Order tool
- Configure displays
- 3D SIS planner
- Logistic overview
- Manual instructions
- Spare parts ordering
- Location database
So whichever part of the process you need to control, we’ve got it covered.